Return Policy
Last Updated: August 28, 2026
At Sheelx, we want you to feel confident when shopping with us.
If you are not completely satisfied with your purchase, we offer a 15-day return and exchange period to help make your shopping experience as easy as possible.
15-Day Returns
You may request a return or exchange within 15 days of receiving your order.
To be eligible for a return, the product should generally:
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Be unused and in its original condition
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Be in its original packaging, when applicable
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Not show signs of damage caused by misuse or improper handling
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Include your order information
If the product has been used, damaged, modified, or altered after delivery, the return may not be accepted.
How to Request a Return
To request a return or exchange, please contact us at:
Please include:
- Your order number
- Product name
- Reason for the return
- Photos or videos, if the product is damaged, defective, or incorrect
Our customer service team will review your request and provide further instructions.
Please do not send products back before receiving return instructions from our customer service team.
Returns for Change of Mind
If you simply change your mind about your purchase, you may request a return within 15 days of receiving your order, provided the product meets our return requirements.
For change-of-mind returns, the customer may be responsible for the return shipping cost.
Original shipping fees, if applicable, may not be refundable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
Please provide your order number and clear photos or videos showing the issue.
After reviewing your case, we may provide an appropriate solution, which may include:
- A replacement
- A refund
- A partial refund
- Another appropriate resolution
If the issue is confirmed to have been caused by an error on our part, we will work with you to resolve the issue fairly.
Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional processing time for your bank or payment provider to reflect the refund in your account.
Exchanges
If you would like to exchange an item, please contact us at customer@sheelx.com.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another suitable solution.
Return Shipping
For returns caused by a change of mind or personal preference, the customer may be responsible for return shipping costs.
If the return is due to a defective, damaged, or incorrect item, please contact us before returning the product so we can determine the appropriate solution.
Non-Returnable Situations
A return may not be accepted if the product:
- Has been used beyond what is necessary to inspect it
- Has been damaged through misuse
- Has been modified or altered
- Is missing essential components or original packaging where applicable
- Is returned after the 15-day return period
Certain products may also be excluded from returns where required or permitted by applicable law.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact:
Email: customer@sheelx.com
We are committed to making your experience with Sheelx simple and straightforward.